Terms & Conditions

About Us

Novodent Dental Clinic provides dental care services in Dhaka, Bangladesh. You can learn more on our About Us page and meet our dentists, including Dr. Khan Nadima Shafi. Our branches are:

Adabor Branch:

House #23, Shekhertek Main Road, Adabar, Dhaka – 01716930880 – Branch page

Banani Branch:

H 54, Road 11, Block F, Banani, Dhaka – 01977345544 – Branch page

Email:

novodentbd@gmail.com

Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of or restrict/inhibit the use of the Website. You must not:

Attempt to gain unauthorized access to the Website, its servers or related systems

Introduce viruses, trojans or any harmful code.

Submit false, misleading or improper information through our forms.

Copy, reproduce or redistribute website content for commercial purposes without our written permission.

Informational Content Only – Not Medical Advice

The information on the Website, including our blog posts, service descriptions, FAQS, and treatment cost guides, is provided for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Every patient’s condition is different. Always consult a qualified dentist or doctor before making any decision about your oral health – or directly or indirectly acting on because of something you read on this Website.

Dental Emergencies

The Website forms are not for emergency services. For severe facial trauma, uncontrollable bleeding, or any medical emergency, please go to the nearest hospital emergency department immediately. For urgent dental situations, please contact us directly by phone.

Appointments

Appointment requests submitted through the appointment page, phone, WhatsApp or Facebook are requests only and are not confirmed until our team contacts you and confirms the date, time, branch and doctor.

Our clinic hours are Saturday to Thursday, 5:00 PM - 10:00 PM. The clinic is closed on Friday. Phone and WhatsApp support is available between 10:00 AM and 10:00 PM.

If you need to cancel or reschedule, please let us know as early as possible so that we can offer the slot to another patient.

We may reschedule an appointment due to doctor availability, emergency cases, or unforeseen circumstances. We will inform you as soon as possible.

Doctor availability may differ between branches and may change without prior notice

Treatment, Fees and Payments

Treatment plans and costs are provided after in-clinic evaluation and consultation. Any pricing packages or cost ranges listed on the Website are indicative only and may change depending on your clinical condition, materials used, number of visits and complexity.

Fees will be explained to you before treatment begins.

Payment is due as agreed at the clinic. We may offer flexible payment options, including installment facilities with selected banks for eligible treatments. This is subject to the approval and terms of the respective banks.

Unpaid balances shall be paid by the patient or their designated representative within agreed terms.

Treatment Results

We use modern technology and follow professional treatment standards. However, medical and dental treatment outcomes vary from person to person. We cannot guarantee specific results because every patient’s healing response, jaw/bone structure, and general health are unique.

Results for treatments like dental implants, orthodontic braces, root canal therapy, smile designing, teeth whitening, and pediatric dentistry also depend on your oral hygiene, post-treatment care and compliance with the dentist’s instructions.

Patient Responsibilities

To help us give you safe and effective care, you agree to:

Patient Reviews and Third-Party Content

Reviews displayed on the Website are real reviews from Google, Facebook or other third-party widgets (Trustindex) and reflect the opinions of the individual reviewers. The Website may also contain links to external sites, social third-party services on Facebook, Instagram, YouTube, WhatsApp, and Google Maps. We do not control these external sites and are not responsible for their content, availability, or privacy practices.

Intellectual Property

All content on the Website, including text, graphics, images, logos, videos, layout, and design, belongs to NovoDent Dental Clinic and is protected by applicable copyright and intellectual property laws. You may view and print content for personal, non-commercial use. Any other use requires our prior written permission.

Disclaimer of Warranties

The Website is provided “as is” and “as available”. While we try to keep the information accurate and up to date, we make no warranties that the Website will be error-free, uninterrupted or free of harmful components, or that all information is complete or current.

Limitation of Liability

To the fullest extent permitted by law, NovoDent Dental Clinic and its team shall not be liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, the website or reliance on information published on it. Nothing in these Terms limits any liability that cannot be excluded under the laws of Bangladesh.

Privacy

Your use of the Website is also governed by our Privacy Policy, which forms part of these Terms.

Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “last updated” date. Your continued use of the Website after changes are posted means you accept the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute shall be subject to the jurisdiction of the courts of Dhaka, Bangladesh.

Contact Us

If you have any questions about these Terms & Conditions, please visit our contact page or reach us at:

Email address

novodentbd@gmail.com