Privacy & policy

Novodent Dental Clinic (“Novodent”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect through novodentbd.com (the “Website”), how we use it, and the choices you have. By using the Website, you agree to the practices described here. Please also read our Terms & Conditions.

Information We Collect

Novodent Dental Clinic provides dental care services in Dhaka, Bangladesh. You can learn more on our About Us page and meet our dentists, including Dr. Khan Nadima Shafi. Our branches are:

Information you give us

When you fill in the appointment form, use our contact page, or message us, we may collect:

Information collected automatically

When you visit the Website, we and our service providers may automatically collect:

Information from communication channels

If you contact us through WhatsApp, Facebook, Instagram, phone or email, we receive the information you share through those channels.

2. How We Use Your Information

We use your information to:

Receive, confirm, reschedule and manage your appointments.
Respond to your enquiries and provide patient support.
Send appointment reminders and follow-up messages.
Share information about our services, packages, offers or oral-health tips from our blog, where permitted (you may opt out at any time).
Improve our Website, content and services, and analyze Website performance.
Maintain the security of our Website and prevent fraud or misuse.
Comply with legal and regulatory obligations.

3. Health Information

Information about your dental and medical condition is sensitive. Information you share through the Website is used only to arrange and support your care. Detailed clinical records are created and kept at the clinic during your treatment and are handled confidentially in accordance with professional ethics and applicable law. Please avoid sending detailed medical information through unsecured channels; share it directly with your dentist at the clinic.

4. Sharing of Information

We do not sell your personal information. We may share it only in the following cases:

Service providers: Trusted providers that help us operate the Website and communicate with you (for example hosting, analytics, email, form handling and messaging services), who are expected to protect your data.
Healthcare and payment partners: Where needed for your care or an EMI/payment arrangement you request (for example with a partner bank), only to the extent necessary.
Legal reasons: Where required by law, court order or a lawful request from a government authority, or to protect our rights, safety and property.
Business transfer: If our clinic or business is reorganized or transferred, subject to continued protection of your information.

5. Third-Party Services

Our Website uses or links to third-party services, which have their own privacy policies:

We are not responsible for the privacy practices or content of these third parties. We encourage you to read their policies.

6. Cookies and Similar Technologies

Cookies are small files stored on your device. We use them to make the Website work properly, remember preferences, understand how visitors use the Website and improve it. Third-party services such as Google Analytics, embedded YouTube videos and Google Maps may also set cookies. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the Website.

7. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Policy, to meet legal, accounting or professional record-keeping requirements, or to resolve disputes. When it is no longer needed, we delete or anonymize it.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Subject to applicable law, you may:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information, where we are not required to keep it.
Withdraw your consent or opt out of promotional messages at any time.

To make a request, please contact us using the details in Section 13. We may need to verify your identity before responding.

10. Children’s Privacy

We provide pediatric dental care for children, but our Website is intended for adults. We do not knowingly collect personal information directly from children without the consent of a parent or guardian. Appointments and information for children should be provided by a parent or legal guardian. If you believe a child has provided us information without consent, please contact us so we can remove it.

11. External Links

The Website may contain links to other websites. We are not responsible for their content or privacy practices. Please review their policies when you visit them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Please review it periodically. Use of the Website is also subject to our Terms & Conditions.

Contact Us

If you have any questions about these Terms & Conditions, please visit our contact page or reach us at:

Email address

novodentbd@gmail.com

Phone

01716930880 / 01977345544

Adabor Branch

House #23, Shekhertek Main Road, Adabar, Dhaka – Branch page

Banani Branch

H 54, Road 11, Block F, Banani, Dhaka – Branch page